Refund & Returns Policy

At Crossover Stores, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order, provided the item is unused, unworn, and in its original condition with all original packaging and tags intact.

Items that have been worn, washed, damaged, altered, or used may not qualify for a return.

Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.

If the issue is confirmed, we will arrange a suitable replacement or refund at no additional cost to you.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.

Change of Mind

Change-of-mind returns are accepted within the 7-day return period, provided the product meets our return requirements. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Sale Items

Items purchased during promotional or clearance sales may be subject to different return conditions, which will be clearly communicated at the time of purchase.

Non-Returnable Items

Products that have been worn, washed, damaged by the customer, or returned without their original packaging and tags may not be accepted.

For any return or refund enquiry, please contact our customer support team with your order number and reason for the request.